Solutions for the eCommerce and omnichannel world.
Expanding your eCommerce business or adapting quickly to a changing market place requires an experienced and trusted partner who can quickly design solutions and implement them at speed.
As your eCommerce and Omnichannel logistics partner, we deliver satisfaction to your end customers. Whether your online business grows or expands over geographies, or scales up and down through demand and seasonality, we can provide every aspect of support covering D2C, B2B and B2C logistics, including:
- eCommerce and omnichannel fulfilment warehousingLast-mile deliveries and return solutionsBrokerage, Cross-border eCommerceEnd-to-end IT solutions “OC Matrix” connecting eCommerce universallyAir, Ocean, Rail and GroundRapid eCommerce Deployment
What We Do for YouEcommerce return solutions
Returns are strategic to any eCommerce business – your returns policy has a direct impact on customer retention and loyalty. According to ‘Consumer Report: How Returns Impact Customer Retention’, 96% of US consumers believe retailer return policies directly reflect how much a brand cares about its shoppers.
Furthermore, it is important also to notice that more than 56% of consumers care about the environmental impact of returns ‘somewhat’ or ‘a lot’ — and only 20% of consumers don’t consider them at all. (Source: Loop survey – July 2022)
Returns cost 2.5 times more than an outbound transaction on average. Some industry segments, such as clothing, have the highest rate of returns (The average return rate of clothing in the US apparel market sits at 20.8%, with rates having risen by more than 50% since 2020 (source TI March 2023).
Comprehensive Logistics Solutions
Grading
assessment of the returned items: condition, SKU, quantity, and light cleaning
Learn more 02Salvage and Value Added Service
repair and refurbish faulty products to pristine condition to make them available for sale quickly
Learn more 03Back-to-stock
packing, sorting, and shipping back to the fulfillment centre
Learn moreYour Global Ecommerce Cross Border One Stop Shop
eCommerce enables your B2C or B2B customers to shop via your website or marketplace, anywhere in the world. Fast and reasonably priced deliveries mean your customers will be satisfied and share your business with their networks, not your competitors.
Whether you are shipping from China to Europe or Brazil to the Middle East, you need to navigate complex, cross-continent shipping requirements. We help you mitigate the risks by handling all the complexity of international trade, including costs, international parcel networks, trade regulations, duty & taxes and compliance.
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Get in Touch — Streamline your Ocean freight logistics.
Tell us what you are shipping and where. A Gleatz specialist replies with a rate and a transit plan, usually the same working day.