
Freight & Logistics FAQs
Quick answers about our freight, customs, warehousing, e-commerce and specialised logistics services.
What kind of logistics services does Gleatz offer?
Gleatz is an international shipping and transportation company offering a comprehensive range of services. This includes Ocean Freight (our core business), Air Freight, Road Freight, Warehousing, Customs Clearance, Project Cargo Handling for oversized goods, and Multimodal Transport.
What are your Ocean Freight capabilities?
Intercontinental sea freight is our core business. We provide both FCL (Full Container Load) and LCL (Less than Container Load) services, serving over 400 ports around the world and cooperating with various shipping lines to guarantee quality and the best conditions.
Do you handle customs clearance?
Yes, we have a professional customs clearance team that offers a full range of services for sea, air, and road shipments. This includes import clearances, export declarations, tax declarations, and handling transit documents.
What warehousing services do you provide?
We offer a complete range of warehouse logistics. This includes container loading and unloading, FCL & LCL pack stations, interim storage for import and export goods, and bonded customs warehouse services. We also provide value-added services like labelling, palletization, and foiling.
Can Gleatz handle large or oversized cargo?
Yes. Our Project Cargo Handling service is dedicated to transporting exceptional or non-containerized cargo. This includes heavy goods and items with excess length, width, or height. We manage the entire process, including planning, transport, and transshipment.
What is "Cross-Trade Shipping"?
Cross-trade shipping is a service for customers who need to move cargo between countries where they are not physically based. Our dedicated cross-trade team manages the entire process, providing competitive pricing, securing bookings, and handling all documentation and tracking.
How can Gleatz help my eCommerce business?
We are a flexible eCommerce and Omnichannel partner supporting D2C, B2B, and B2C logistics. Our services include dedicated eCommerce fulfilment warehousing, last-mile deliveries, cross-border eCommerce solutions, and comprehensive eCommerce return solutions.
How do you handle eCommerce returns?
We offer end-to-end returns logistics solutions, especially for fashion and apparel. This includes first-mile collection, transport to our returns centres, grading the item’s condition, and putting it back in stock. We also offer extensive salvage and refurbishment services.
How fast can you process returns?
At our European returns centres, over 90% of items are processed within 24 hours of arrival and are ready for shipment. Furthermore, 95% of processed items are graded to a sellable condition and are ready for re-selling.
What kind of refurbishment do you offer for returned fashion items?
We offer a wide range of services to extend a product’s lifecycle. This includes light cleaning, folding, tag reattachment, and repacking, as well as state-of-the-art salvage services like spot cleaning, textile repairs, ozone cleaning, and shoe repair.
What are your eCommerce Cross-Border Solutions?
This is our one-stop-shop solution for shipping products from one continent directly to your end customers on another. We handle all the complexity of international trade, including customs clearance, labelling, and final-mile network entry, ensuring fast transit times like 5-6 business days between China and Europe.
Can you fulfill orders from my Shopify store or Amazon?
Yes. Our solutions are designed to help you grow through any channel. We can support your Magento or Shopify website and also provide marketplace fulfillment for channels like Amazon.com, Walmart.com Marketplace, and eBay.com, allowing you to use a single pool of inventory.
What services do you offer for the Automotive industry?
We cover the entire automotive supply chain for electric vehicles (EV), internal combustion engine (ICE) vehicles, and 2Wheelers. Our services include inbound logistics to manufacturing plants, outbound multimodal transport for new and used cars, vehicle storage, preparation, B2B/B2C delivery, and aftermarket logistics.
Can you transport sensitive vehicles like prototypes or concept cars?
Yes, we provide dedicated logistics for complex vehicle deliveries. We have a specialized fleet of closed and open trucks to securely transport car mockups, concept cars, prototypes, luxury or vintage cars, and competition vehicles.
What logistics solutions do you have for the Technology sector?
We provide fully integrated logistics for the complex, high-tech sector. We serve sub-sectors like Semiconductors, Consumer Electronics, and Communication Services. Our solutions include manufacturing support, inbound/outbound transportation, high-security warehousing, and value-added services like kitting, configuration, and returns processing.
Do you handle Healthcare and Pharma logistics?
Yes, under our “GLEATZ Forpatients” brand, we provide fully GxP and GDP-compliant solutions for Biopharma, Medical Devices, and Hospital/Home Care. We ensure the security and quality of products through a complete range of temperature-controlled logistics, including frozen (-15°C to -25°C), refrigerated (2°C to 8°C), and controlled ambient options.
Does Gleatz transport lithium batteries?
Yes, we have a specialized “GLEATZ Batteries Solution.” We provide a complete set of secure, efficient, and compliant logistics services for all types and sizes of lithium batteries, serving sectors like automotive, technology, and healthcare.
What makes your battery logistics service unique?
Gleatz is the first logistics provider to be awarded the CEIV Lithium Battery certification by IATA, demonstrating our excellence in shipping these goods by air. We offer highly compliant warehousing with appropriate fire extinguishing systems, and transport across all modes (Air, Ocean, Ground, Rail).
How do you handle damaged or defective lithium batteries?
Our specialized, compliant warehouses are equipped with specific storage devices designed for damaged and defective li-ion batteries, ensuring they are handled safely and in accordance with all regulations.
Where is Gleatz located?
Gleatz was established in Mozambique in 2013. We have a worldwide presence at strategically important trading and port centers, including an office in South Africa, to offer a “Global Transport Solution.”
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Bryanston, Johannesburg · Maputo, Mozambique33 Ballyclare Drive, Ballywood Office Park, Cedarwood House, Ground Floor, Bryanston, Johannesburg 2052, South Africa